Webinar: Transforming Bereavement Journeys for Building Society Members
Exizent's Founder & CEO, Nick Cousins, presents 'Improving the vulnerable customer bereavement journey' to highlight why the vulnerable customer journey is characterised by friction and delays, causing stress to both the notifiers and to financial services staff. Nick also explores how the latest cloud-based technology can create an improved experience for this important vulnerable customer journey.
Improving your customer bereavement journey can enhance your mutuality mission and your lending potential. Watch our latest webinar to see how collaboration and joint efforts can create a much-improved experience for this important vulnerable customer journey.
Learn how and why this vulnerable customer journey is characterised by friction and delays, causing stress to both the notifiers and to your staff
Discover the real-world effects of a bad customer experience in the context of your mutuality mission, and your potential to lend more each year
See how the technology can transform an all too often challenging customer experience into a good one, while simultaneously compressing case resolution times and reducing cost to serve
Understand how serving this journey better can directly enhance future lending capacity and reinforce your society’s commitment to its mutuality goals