A Spotlight on the Customer Service Champion Category at the British Wills and Probate Awards

In the sensitive and emotional field of wills and probate, providing exceptional customer service is not just a goal, it’s a necessity. Individuals going through bereavement must be treated with care, respect and empathy, making customer service a crucial element in this sector. That’s why the Customer Service Champion Award holds particular significance, recognising firms that consistently place their client's best interests at the core of everything they do.

A truly customer-focused approach consider clients’ needs, expectations and satisfaction at every stage of decision-making and throughout all operations. It involves understanding preferences, anticipating needs and consistently delivering high-quality service that exceeds expectations. This approach fosters trust, enhances loyalty and drives long-term business growth.

We at Exizent are delighted to congratulate all the finalists of the British Wills and Probate Awards 2024, a prestigious event now in its seventh year. Brought to us by Today’s Media, these awards honour the outstanding efforts of business and legal practitioners across the UK’s Wills and Probate sector. Established to spotlight achievements, the awards acknowledge excellence in wills, tax trust, probate and estate planning celebrating excellence in this field.

A Renewed Focus on Excellence

The British Wills and Probate Awards remain as relevant in 2024 as they were when they launched in 2018, thanks to a comprehensive review of the categories and criteria. This ensures that the awards reflect the evolving nature of the industry.

An independent panel of 30 judges has worked diligently through two rounds of evaluations to determine the final shortlists, further strengthening the credibility of these honors.

We are proud that our Co-Founder and Managing Director, Aleks Tomczyk, once again had the privilege of serving as a judge this year. His Involvement further reinforces our commitment to recognising and rewarding excellence in client service within the industry.

Celebrating the Best in Customer Service

At Exizent, we are thrilled to sponsor the Customer Service Champion Award Category once again this year. This category is particularly meaningful to us, as it aligns directly with our core purpose and values—improving the bereavement process and ensuring that clients receive high-quality service.

The firms shortlisted in this category have demonstrated a profound commitment to delivering exceptional client experiences, even in the most challenging circumstances.

We extend our heartfelt congratulations to the following firms that have been shortlisted for the Customer Service Champion Award:

·        B P Collins LLP

·        Oliver & Co Solicitors

·        Rothera Bray LLP

·        Talbots Law

·        Thornton Jones Solicitors Limited

The Importance of Going Above and Beyond

Each of these firms have shown a dedication to “delighting” their clients by embedding a culture of customer service excellence into their everyday operations. They have provided evidence of how they operate in the best interest of their clients and the profession, manage expectations and resolve service issues or complaints swiftly and professionally. Furthermore, they have demonstrated their ability to overcome challenges and exceed client expectations, often through real-life case studies that showcase their expertise and care.

Looking Ahead to the Awards Ceremony

We are eagerly looking forward to the awards ceremony, which will be held on Tuesday 10th October 2024 at the Kimpton Clocktower Hotel in Manchester. Hosted by Ben Hanlin, this hybrid event will bring together the best in the industry to celebrate their hard work and dedication. We wish all the finalists the best of luck and look forward to sharing the evening with them.

At Exizent, our sponsorship of the Customer Service Champion Award is driven by our unwavering commitment to improving the bereavement experience for everyone involved. Our specialist software, designed for legal and accountancy professionals, helps probate practitioners in the UK reduce the time and risk of errors in their work, allowing them to dedicate more time to providing advice and delivering outstanding service to their clients.

Once again, congratulations to all the finalists, and we can’t wait to celebrate with you on the night. Click below to book your tickets and join us for this exciting event.